Family next to InPost APM


In 2022, there was strong growth in our parcel market with a 20% uplift in the number of parcels we handled, bringing the total to 508.4 million. Of those, 424.1 million were APM deliveries – up 20% and 84.3 million were to-door deliveries, an increase of 21%.

We continue to benefit from the flywheel effect that is central to our strategy. We have added greater convenience by providing more APMs – up 17% on last year. We also added extra capacity with the provision of 21% more compartments.

Increased network-density and enhanced productivity helped achieve economies of scale – underpinned by comparatively low labour costs. We now have almost eight million InPost mobile app users and have increased the speed of deliveries.

We added some 5,000 new retailers taking our total to 47,570 merchants, giving us a market share of more than 48% of the b2c market share in Poland. We will continue to strengthen our competitive advantage to support longterm sustainable growth and maintain our industry-leading position.

Meanwhile, we continue to facilitate cross-border e-commerce on an international scale. For example, we have tightened our cooperation with global customers, including OLX and Amazon.

Our reputation in Poland as the consumers’ preferred parcel delivery service is fuelling a growth in new contracts, alongside an increased focus on direct sales.
Woman standing next to a courier van

Mondial Relay

The acquisition of Mondial Relay in July 2021 provided immediate incremental growth in earnings and cash flow, fast-tracking our ambition to become Europe’s leading out-of-home automated solution for e-commerce. We operated 213.2 million packages throughout the year under Mondial Relay brand in total.

The deal has transformed the scale and the trajectory for our international expansion, where foreign markets become the new key capital allocation, while Polish Capex declines. We have delivered on key strategic priorities, and quickly established foundations to transform Mondial Relay’s offering over the coming years.

After the acquisition, in 2021 we have increased pick up drop off (‘PUDO’) capacity and deployed our first 300 APMs in France. At the end of 2022 we operated 2,417 APMs. To achieve network scale and logistics quality, high capex is required. Initial uptake and reduction in dwell times have already proved positive. PUDO services in France help reduce the carbon footprint of a parcel and significantly cut associated urban traffic.

As well as opening a major new hub to serve the Paris metropolitan area, we will continue to install APMs in France in 2023. By leveraging our existing network of merchants and technology, we will drive additional parcel volumes and performance improvement.
International operations image


A rapidly expanding client base, the acceleration of our APM roll-out fuelled an extensive increase in parcel deliveries in 2022, which amounted to 23.4 million in the UK and Italy combined.

In the UK, one of Europe’s largest and highest penetrated e-commerce markets, we gained momentum as retailers sought to capitalise on our consumer-centric, greener, faster, and smarter last-mile delivery services. The focus on the urban centres of London, Manchester, and Birmingham, presents a wide range of diverse opportunities to increase our units across the UK.

We have partnered with retailers such as Asos, Dune, New Look, JD Sports, Karen Millen and Schuh, which all want a convenient service, which is also carbon-friendly and reflects positively on their brands. We have also cemented our partnership with Vinted, the popular pre-owned online retailer to transform their delivery experience.

Partners, such as Transport for London, Tesco, WHSmith and Lidl, have placed APMs across their locations.