Our operations
We remain the leading e-commerce enablement platform in Poland, have a growing international reach and an aggressive expansion policy designed to deliver greater efficiency and speed with a reduced environmental footprint.
Poland
In 2023, there was strong growth in our parcel market with a 20% uplift in the number of parcels we handled, bringing the total to 508.4 million. Of those, 493.3 million were APM deliveries – up 16% and 96.2 million were to-door deliveries, an increase of 14%.
Increased network-density and enhanced productivity helped achieve economies of scale – underpinned by comparatively low labour costs. We now have almost 13 million InPost mobile app users and have increased the speed of deliveries. Over 18m APM users (half of Poland’s population) uses InPost APMs for delivery.
We added new retailers taking our total to over 52 000, giving us a market share of c. 45% in Poland. We will continue to strengthen our competitive advantage to support long-term sustainable growth and maintain our industry-leading position.
Our reputation in Poland as the consumers’ preferred parcel delivery service is fuelling a growth in new contracts, alongside an increased focus on direct sales.
Mondial Relay
The acquisition of Mondial Relay in July 2021 provided immediate incremental growth in earnings and cash flow, fast-tracking our ambition to become Europe’s leading out-of-home automated solution for e-commerce. We operated 239.9 million packages throughout 2023.
In 2023 we successfully installed over 2,700 new machines ending the year with over 5,300 APMs in all six markets. These machines enhance the customer experience by providing secure and convenient delivery options, while expanding alternatives to the existing PUDO points in the market.
By leveraging our existing network of merchants and technology, we will drive additional parcel volumes and performance improvement.
International
Our business in the UK became profitable in Q3, marking the very first positive adjusted EBITDA in its history. InPost is now also the number 1 APM network in the country with over 6,400 machines at the end of 2023.
Expanded reach and location acceleration have helped drive significant parcel volumes growth, strengthening the UK’s position as the second-largest international geography by volume for the entire Group. In 2023, the company delivered 46.5 million parcels in the UK, marking a nearly 127% YoY growth.
In Italy, we experienced a remarkable 2023, delivering 16 million parcels – a nearly sixfold volume increase over the year. We also met our APM deployment target, with 1,750 APMs in operation by the end of 2023. Alongside the increasing number of PUDO points, which exceeded 4,300 by 2023, we enhanced customer proximity across the country.
In Spain and Portugal, we achieved our APM deployment target in these markets, with nearly 700 APMs operational by the end of 2023, including the initial machines installed in Portugal. With over 8,000 PUDO points established, we have further solidified our presence in the Iberian market.